Frequently Asked Questions
Everything you need to know about your Purple Brand experience.
How do I determine the right size for Purple Brand denim?
Most of our jeans are designed with a slim-tapered fit. We recommend checking the specific size guide on each product page, but generally, if you prefer a more relaxed fit, we suggest sizing up one full size.
What is your domestic shipping policy?
We offer standard and expedited shipping options within the United States. Orders are typically processed within 1-2 business days, and standard delivery usually takes 3-5 business days depending on your location.
How can I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Purple Brand ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your destination and the weight of your order.
How should I care for my distressed denim?
To preserve the unique washes and hand-distressed details, we recommend washing your jeans inside out in cold water and hanging them to dry. Avoid high heat to prevent shrinkage and damage to the fabric fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Buy Now, Pay Later options through Klarna and Afterpay for eligible customers.